New software provides the consumer and intermediary with their own 'portal' on the website. One of the features of this new software is that it allows the consumer to manage their own personal mortgage, by updating the data themselves. Additionally, the intermediary will have direct insight into the mortgage offer at any time. Syntrus Achmea RE&F has signed a contract with Topicus Finance for the software. The migration of the data is provided by Data eXcellence.
Hugo Ouwehand discloses, “This investment suits our ambition to continue improving the service to consumers and intermediaries. The customer-friendliness of our employees is already seen as a strong point of our organization. The new portals give our clients more insight into the mortgage and increases their self-reliance. They are more in control themselves".
Clint van Haalen, Managing Director of Topicus Finance declares, "We are proud to be able to contribute to the ambitious growth objectives of Syntrus Achmea RE&F. Chain-linking customer and intermediary portals connected to a multi-label mid- and back-office provide sustainable support for the growth ambitions within the competitive mortgage market”.
Guido Jurgens, Director of Data eXcellence reveals, “As an experienced migration party and as a migration partner of Topicus, we are happy to contribute to this successful next step. Syntrus Achmea RE&F and Data eXcellence fit well together: we also have an unwavering focus on improving our services. We achieve this by continuously innovating technology and processes and making these innovations available to our customers”.
Syntrus Achmea RE&F has been providing mortgages to consumers on behalf of institutional investors for several decades. Including Tellius and Attens Hypotheken (mortgages), the residential mortgage portfolio amounts to more than seven billion euros. Syntrus Achmea RE&F consciously chooses to keep the service entirely in-house. Ouwehand explains, "We can directly control and coordinate every part of the process. In our eyes, this guarantees the best service”.